Double charged

Item: MTN South Africa
Rating: 1
Author: Rozanne C

Good day, really dissapointed as I realised today how MTN misleads and double charges its cliets without them knowing. Was trying to switch my airtime to data when a notification promted on my scream to increase my usage limit, do clients realise this increases their monthly premium, whilst still paying for the airtime/data. Actually makes me sick to my stomach as I was caught so many times by this not realising I'm being double charged.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

30 May 2018, 04:04

Good day Rozanne,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that this is a feature that we offer so that you may continue doing what it is that you were doing. In your case, the response should be no.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

MTN South Africa's reply30 May 2018, 04:04

Official

Good day Rozanne,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that this is a feature that we offer so that you may continue doing what it is that you were doing. In your case, the response should be no.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

Rozanne C's updateReviewer Update

30 May 2018, 12:00

Hi, this does still not make sense to me. Why should I pay to increase my data usage limit to load data I have already paid for. This is ridiculous. So my understanding is of what you said is, mtn thinks it's ok to charge people a fee for uploading data to their phone, data they have aleardy paid for. OMW this is shocking. I will definitely be changing networks as soon as my contract is paid up.

Rozanne C's update30 May 2018, 12:00

Reviewer Update