WM
Webster M
1 reviews | Active since May 2014
05 May 2015, 11:15
Double Charge Without Assistance
My Story is actually very simple,<br> <br> Mtn cut my cellphone line 2 weeks ago because of a debit order returning unpaid, I then went on to pay in cash the ammount required by them furthermore they immediately opened my line and acknowledged the receipt of payment by means of an sms. To my surprise upon checking my recent statements, Mtn had deducted the ammount yet again plus the ammount required for the current month. This is very bad service as I needed to pay another account with that money and by means of their negligence they had left me hanginh for about 15 minutes for the contract department. I am appalled by this behaviour and negligence towards consumers.
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Replies (1)
MTN South Africa's replyOfficial
14 May 2015, 15:13Hello Webby19932,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply14 May 2015, 15:13
Official
Hello Webby19932,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,