JZ
JONATHAN Z
1 reviews | Active since Aug 2015
15 Aug 2015, 13:17
DOUBLE CHARGE ON DEBIT ODER
MY CONTRACT WAS EXPIRED AFTER 2 YEARS WHEN I DID NOT WANT TO UPGRADE AND INFORMED THEM THAT I DO NOT WANT TO UPGRADE I WAS CHARGED FOR TWO MONTHS INSTEAD OF ONE.<br> I ASKED THE BANK TO REVERSE MY TRANSACTION AND THE FOLLOWING MONTH THEY CHARGED ME DOUBLE.<br> <br> AFTER A FIGHT WITH NUMEROUS AGENTS I EVENTUALLY SPOKE TO DILLON REF NR *** HE ASSURED ME THAT THEY WILL REFUND ME R314 ON THE PHONE IN THE MTN STORE AT FOURWAYS I ASKED HIM IF HE CAN CONFIRM THIS FOR ME ON MAIL HAVE SENT HIM 3 MAILS AND HAVE HAD NO FEEDBACK SINCE <br> <br> SO IF YOU A INDIVIDUAL ON A CONTRACT WITH MTN WATCH OUT AS YOU JUST A NUMBER <br> <br> KIND REGARDS <br> JONATHAN <br> <br> <br>
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MTN South Africa's replyOfficial
03 Sept 2015, 10:22Hello JVANZYL35,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account has been cancelled and converted to pre-paid. The account has been credited with R -313.99.
We have log the request with our banking department to refund this balance back to your bank account. Please allow +-5 working days. REQ:***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account has been cancelled and converted to pre-paid. The account has been credited with R -313.99.
We have log the request with our banking department to refund this balance back to your bank account. Please allow +-5 working days. REQ:***.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply03 Sept 2015, 10:22
Official
Hello JVANZYL35,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account has been cancelled and converted to pre-paid. The account has been credited with R -313.99.
We have log the request with our banking department to refund this balance back to your bank account. Please allow +-5 working days. REQ:***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account has been cancelled and converted to pre-paid. The account has been credited with R -313.99.
We have log the request with our banking department to refund this balance back to your bank account. Please allow +-5 working days. REQ:***.
Kind Regards,
Alice van der Merwe
***
Best regards,