Double charge for porting to another service provider

<p>I have recently - in April - ported to another service provider (due to work and not my personal choice) and was double charged for the porting fee.<br />I have phoned the help desk (call reference numbers – ********** 56 and ********** 73) to resolve this and the answer was that they can’t correct it on their side as the billing amounts was already processed. Based on the last call – I was told to stop the debit order – just pay what I owe for the month – and it will be sorted out in the next month.<br /> <br />However, June’s invoice still shows the I owe MTN.<br />Logged another call - on the 13 of June - via email. Email [# ********** 8]- They only asked for proof of identity.</p> <p>Emailed again on the 27th of June and 7th of July. </p> <p>No response after both emails.... </p> <p> </p> <p>One would think that their accountants have the s****s to be able to run accounting monthends properly and that the support center should be able to pick up on this error - instead of asking more than one- what I dont understand about the invoice with an attetude. Can wait to though the process with them for my other 2 contracts....</p>