MH
Mark H
1 reviews | Active since Jan 2013
01 Feb 2018, 06:32
Double Charge
I have just received invoice E ********** 58, and noticed that the monthly service fee of R 127.19 (which equates to R 145 including VAT) has been double charged. Why was this? Reverse this please
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MTN South Africa's replyOfficial
06 Feb 2018, 08:07Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Kindly be advised that a credit of R145.00 was adjusted into your contract account on the 05/02/2018 for the incorrect charge.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply06 Feb 2018, 08:07
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Kindly be advised that a credit of R145.00 was adjusted into your contract account on the 05/02/2018 for the incorrect charge.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,