DB
Darryl B
1 reviews | Active since Jul 2013
01 Apr 2016, 07:58
Double billing of handset fee
As of Decmeber I have been double billed for my handset fee. The explanation was that Nashua Mobile didn't have the 21 month upgrade option so I had to pay 3 months handset fee to them and a handset fee to MtN. Even though this was never mentioned to me during the upgrade process I came to accept this.<br> <br> I was informed that the last month of double billing is February 2016. It is now April and I am still being double billed. <br> <br> The reference number I received *** pertains to this explanation and promise that I won't be double billed beyond February. <br> <br> Please investigate and refund my money as appropriate.<br> <br> Dr D P Boy
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Replies (1)
MTN South Africa's replyOfficial
04 Apr 2016, 15:52Hello Cobalt,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the H/W fee service has been removed and the account will be credited for the charge on the March invoice.
Please allow +-5 working days for the credit to reflect.
No charge on the April invoice.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the H/W fee service has been removed and the account will be credited for the charge on the March invoice.
Please allow +-5 working days for the credit to reflect.
No charge on the April invoice.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply04 Apr 2016, 15:52
Official
Hello Cobalt,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the H/W fee service has been removed and the account will be credited for the charge on the March invoice.
Please allow +-5 working days for the credit to reflect.
No charge on the April invoice.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the H/W fee service has been removed and the account will be credited for the charge on the March invoice.
Please allow +-5 working days for the credit to reflect.
No charge on the April invoice.
Kind Regards,
Alice van der Merwe
***