Double Billing of Customers

MTN is being enriched at its customers expense. I am being double billed on my prepaid account. I buy airtime to which I convert some of the airtime to DATA BUNDLES. Now what MTN is doing, I am being charged on my DATA bundles and on my AIRTIME. The call centre advises this is due to having multiply sessions open on the phone i.e. Facebook and Whatsapp.<br> <br> This to me is utter NONSENSE. I have never been notified of such a rule or policy by MTN. What is the point of loading DATA bundles if they are going to reduce my airtime at the same time. Further their silly Alert which cleverly is sent to you the next day, prompts you to buy more BUNDLES. No where does it explain that you used out of bundle rates due to multiply apps being open.<br> <br> MTN seem to not appreciate it customers and is simply taking us for a ride. If your rules and policies have changed why not be upfront with your customers so that we can budget accordingly. Instead of trying to catch us out like ******* in the night.<br> <br> This is utterly disgusting behaviour from one of the biggest entities in our country. They have no regard for their consumers at all.