Double Billing for One Contract

Dear Hello Peter,

My name is Stanley Ngobeni. I would like to register a matter of grave concern with you. Early August 2021 I went to MTN, Cradlestone Shopping Centre, Krugersdorp to take a cellphone contract.

I was given a contract. Upon getting the cellphone contract, I realized after 30 minutes that one of the devices was wrong. I alerted the salesmen that one of the devices he gave me was wrong. I asked him to kindly change on the system and give me the correct one. He said unfortunately I will have to return all the devices so that we can start the whole process afresh. He will have to cancel this contract and give me the new contract. I did return all the two cellphones (devices) and their sim cards to the same store I took the contract.

I was informed that this contract will be cancel so that they can give me a new contract with the correct device. After few days I went back to the store to get the new contract. I was told that the old contract has been cancelled and I was issued with the new contract.

To my shock, the old contract has not been cancelled and now they gave me another contract for the same devices. They are actually billing me TWICE for one contract. My monthly payment for the contract is supposed to be R1, 359 and now they are deducting over R2700 every month.

I have phoned MTN to register my query and MTN has promised me that they are attending the matter. Upto this nothing has been done. I went to the same shop I took the contract and the store manager has told me she was attending to the matter and up to this point nothing has been resolved. They are quiet but every month they are taking money from my account. This has to stop!

It's five months now and the matter has not been resolved. They are still billing dual (twice) for one contract.

I am very angry with MTN South Africa. MTN is putting me under a lot of financial strain.

Kindly assist me. This is completely unfair and unacceptable! I demand they stop billing me until this matter is resolved and pay me back all my money.

I am suffering financial loss and emotional pain due to this

Yours sincerely, Stanley Ngobeni