UR
Umar R
1 reviews | Active since Apr 2010
01 Jun 2015, 22:27
Double billing and no response
I logged a complaint on the 17th May regarding a double charge that was processed on my account. MTN was quick to respond to say that they regretted the fact that I was double charged. Since then I have still to hear back from them regarding what they intend to do.<br> <br> This is worse then not responding. I am totally disappointed with MTN and their lack of service.
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MTN South Africa's replyOfficial
12 Jun 2015, 12:45Hello Ice330,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the matter was escalated to our billing team and on the 19-05-2015 one of our consultants responded stating:
We've perused your account and see that there was a request logged on your behalf (REQ:***) with our Billing Department.
According to our Billing Department the airtime that was loaded was never used for any data sessions and the BIS that was loaded was used, so the charge is valid. Therefore there was no credit due.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the matter was escalated to our billing team and on the 19-05-2015 one of our consultants responded stating:
We've perused your account and see that there was a request logged on your behalf (REQ:***) with our Billing Department.
According to our Billing Department the airtime that was loaded was never used for any data sessions and the BIS that was loaded was used, so the charge is valid. Therefore there was no credit due.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply12 Jun 2015, 12:45
Official
Hello Ice330,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the matter was escalated to our billing team and on the 19-05-2015 one of our consultants responded stating:
We've perused your account and see that there was a request logged on your behalf (REQ:***) with our Billing Department.
According to our Billing Department the airtime that was loaded was never used for any data sessions and the BIS that was loaded was used, so the charge is valid. Therefore there was no credit due.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the matter was escalated to our billing team and on the 19-05-2015 one of our consultants responded stating:
We've perused your account and see that there was a request logged on your behalf (REQ:***) with our Billing Department.
According to our Billing Department the airtime that was loaded was never used for any data sessions and the BIS that was loaded was used, so the charge is valid. Therefore there was no credit due.
Best regards
Mantoa
REQ:***
Best regards,