Double billing

<p>As i have stated before in a previous complaint posted on hellopeter the amount i had used from my usage limit had not reset when the new billing period had began however i did recieve a statement last month for that amount which has been paid already, in any event i have called in to 808 numerous times and im getting nowhere. The issue is the fact that the amount i had used from my usage limit in the previous month did not reset so i had to start of the new billing period with an amount of R365 instead of R0. The amount was then sitting at R650 for this billing period which has ended now but infact i have only used R285 from the R650 which shows. Mtn call center has escalated many times however they keep telling me i used R650 so the only way forward is an itemised bill for the last billing cycle, i need mtn to show me exactly where and when i have used the funds. If mtn cannot do so i want a full refund for the amount of R365 as this has been paid for already. I called in the moment i had noticed the usage had not reset because i was worried about the exact thing happening and here i am sitting with the dilemma, the call was made on the 21/10/2016 at 1:22pm ref ********** 58. Mtn needs to resolve this issue as i will not sit back n allow them to squeeze me for monies that has been paid already, they need to sort out their technical issues and ensure things like this do not occur its ridiculous and nobody has the patience to keep calling 808 only to explain the situation over and over again. I hope by writting this complaint i can get somwhere with mtn because if i do not, i will be taking this matter to the highest authority.</p>