GG
Gerrit G
1 reviews | Active since Oct 2010
12 Dec 2015, 16:38
Double billing
I got a very high phone bill, because of some setting of facebook that made all videos in the newsfeed to play even if you scroll past it. So I changed the setting, and I took it on the chin, even though I wasn't warned that I went our of bundle. I found out the amount was just under R3200. My account runs from the 15th of the month to the 15th of the month. On the 9th of December I paid over the full amount ahead of time. I have just spoken to an MTN consultant and he informed me that the whole amount will be deducted from my account regardless. I asked him to call his floor manager and he simply cut me off. He did introduce himself, but he said his long name so quickly I didn't get it. I'm sure it can be traced. My MTN number is ***. I am used to bad service from MTN, like you get from any kind of service provider in our country these days, I just think it's time they started listening to me and responding. I think I might take my business eslewhere anyway.
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MTN South Africa's replyOfficial
19 Dec 2015, 14:28Hello gerrit79,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the debit order went through because your debit order date is on the 15th and you paid towards it on the 10th it was too late for the debit order not to go through , but for January it should not go through and deduct from the money that is in your MTN account until its finished then the debit order will resume again after that. Should you need this money refunded back to your bank account kindly contact 808 and request for a refund.
Kind Regards
Nompumelelo
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the debit order went through because your debit order date is on the 15th and you paid towards it on the 10th it was too late for the debit order not to go through , but for January it should not go through and deduct from the money that is in your MTN account until its finished then the debit order will resume again after that. Should you need this money refunded back to your bank account kindly contact 808 and request for a refund.
Kind Regards
Nompumelelo
Best regards,
MTN South Africa's reply19 Dec 2015, 14:28
Official
Hello gerrit79,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the debit order went through because your debit order date is on the 15th and you paid towards it on the 10th it was too late for the debit order not to go through , but for January it should not go through and deduct from the money that is in your MTN account until its finished then the debit order will resume again after that. Should you need this money refunded back to your bank account kindly contact 808 and request for a refund.
Kind Regards
Nompumelelo
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the debit order went through because your debit order date is on the 15th and you paid towards it on the 10th it was too late for the debit order not to go through , but for January it should not go through and deduct from the money that is in your MTN account until its finished then the debit order will resume again after that. Should you need this money refunded back to your bank account kindly contact 808 and request for a refund.
Kind Regards
Nompumelelo
Best regards,