DOUBLE BILLED ON MY INSURANCE

I’ve got a contract with MTN and for the month of Feb 2018 I was double billed on my insurance. I logged a call with them on the 27th of Feb and I haven’t received any crucial feedback till up to this day. Instead I’ve been referred to different departments in which I haven’t received assistance at all. This is just so frustrating because MTN and their insurance (Pinnacle) have double billed me and now that they meant to refund me, they are just beating around the bush. This is such a huge inconvenience and I am beyond upset because I’ve been keeping my cool and trying my ultimate best to be understanding and patient but clearly my kindness is being taken for granted. I’ve been a loyal customer to MTN throughout everything but after this, I’ll definitely be terminating my contract and moving to a different service provider!