JW
Joe W
1 reviews | Active since Aug 2010
18 Aug 2015, 11:35
Double billed on my account
I have been trying unsuccessfully to sort out a problem on my June statement. On 06/06/2015 I was charged twice the amount of R980.37 on my account (although both transactions are indicated as payments). I have sent through all the requested supporting documentation to Cleopatra, including a bank stamped, pdf format bank statement to show that the amount has been debited from my account. And NO the amount has not been written back by my bank as your call centre agent so eloquently suggested. Up to know all further communication and phone calls have proofed futile and I am still R980.37 out of pocket. Fix your mistake!!!
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MTN South Africa's replyOfficial
04 Sept 2015, 12:06Hello joe357,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the system the debit order has only been sent once for R980.00. The debit request has been requested and returned unpaid.
I have sent to you the open items report that will reflect the unpaid debit order, once the debit returned the system will add R11.40 .
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the system the debit order has only been sent once for R980.00. The debit request has been requested and returned unpaid.
I have sent to you the open items report that will reflect the unpaid debit order, once the debit returned the system will add R11.40 .
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply04 Sept 2015, 12:06
Official
Hello joe357,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the system the debit order has only been sent once for R980.00. The debit request has been requested and returned unpaid.
I have sent to you the open items report that will reflect the unpaid debit order, once the debit returned the system will add R11.40 .
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the system the debit order has only been sent once for R980.00. The debit request has been requested and returned unpaid.
I have sent to you the open items report that will reflect the unpaid debit order, once the debit returned the system will add R11.40 .
Kind Regards,
Alice van der Merwe
***