GT
Gillian T
1 reviews | Active since Nov 2018
07 Nov 2018, 14:11
Double billed for 6 months, branch manager disinterested
Help!!! 6 months later and I’m STILL being double billed for a sim upgrade...! Branch manager at Cascades, Pietermaritzburg is NOT interested in my problem. Floor staff are doing everything they can to help but they can’t fix it either.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
08 Nov 2018, 12:30Good Day Gillian
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly send a copy of the contract to *** and we will have this matter investigated.
Warm RegardsBrendah LangaComplaints Management team
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly send a copy of the contract to *** and we will have this matter investigated.
Warm RegardsBrendah LangaComplaints Management team
MTN South Africa's reply08 Nov 2018, 12:30
Official
Good Day Gillian
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly send a copy of the contract to *** and we will have this matter investigated.
Warm RegardsBrendah LangaComplaints Management team
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly send a copy of the contract to *** and we will have this matter investigated.
Warm RegardsBrendah LangaComplaints Management team
MTN South Africa's replyOfficial
22 Nov 2018, 11:17Good Day Gillian
This is confirm that this matter has been resolved and that you have received a refund.
We thank you for your patience in the time that we were trying to resolve the issue.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
This is confirm that this matter has been resolved and that you have received a refund.
We thank you for your patience in the time that we were trying to resolve the issue.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
MTN South Africa's reply22 Nov 2018, 11:17
Official
Good Day Gillian
This is confirm that this matter has been resolved and that you have received a refund.
We thank you for your patience in the time that we were trying to resolve the issue.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
This is confirm that this matter has been resolved and that you have received a refund.
We thank you for your patience in the time that we were trying to resolve the issue.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
GT
Gillian T's updateReviewer Update
22 Nov 2018, 11:34Thank you so much for your efficient and friendly assistance. I’m sorry I didn’t come straight to Hello Peter 6 months ago!!
GT
Gillian T's update22 Nov 2018, 11:34
Reviewer Update
Thank you so much for your efficient and friendly assistance. I’m sorry I didn’t come straight to Hello Peter 6 months ago!!