Double billed

<p>This is now my third complaint about this issue. On 19 April 2016, I was advised by MTN retentions department that in order for my account to be migrated to a prepaid account I would have to settle an outstanding amount of R2259.48, which I paid immediately. (***). My account was then migrated to prepaid. On 3 May 2016 a further amount of R1152.58 was deducted from my account. I tried to phone the MTN call centre and was advised that they could no longer help me because my account was prepaid and they had no way to access contract details and there was no possible way to get through to the contract department. I logged a complaint with Hello Peter weeks ago and was told that the amount deducted on 3 May would be in my account within 10 working days. Nothing has come back to me. </p>