TS
Tavonga S
1 reviews | Active since Sept 2015
01 Sept 2015, 09:13
Double Bill, Empty Promises, Poor Service
Following a number of SMSs requesting that I make a physical payment or my service will be cut (through no fault of my own, I was informedthere was an MTN billing problem and someon would be in touch to resolve- noone called) I paid the required amount into the MTN account. I have subsequently been double billed- Double Bill.<br> <br> I had many time consuming conversations with your call centre to resolve this before the date and was told that someone would get in touch with me to resolve this before the debit order date as the call centre agent was unable to assist
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MTN South Africa's replyOfficial
02 Sept 2015, 09:37Hello tavongas,
We are truly sorry for the inconvenience caused and for the breakdown in service you might have experienced.
We've perused your account and see that your invoice dated the 13th of June 2015 had additional internet usage of R4341.17 excl. VAT. We've now logged a request with our Billing Department to validate the usage and the reference number for the request logged is REQ:***.
Also note that our out of bundle data rates have increased to R0.99 per MB. Please use the link below for more information about our rate changes.
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service you might have experienced.
We've perused your account and see that your invoice dated the 13th of June 2015 had additional internet usage of R4341.17 excl. VAT. We've now logged a request with our Billing Department to validate the usage and the reference number for the request logged is REQ:***.
Also note that our out of bundle data rates have increased to R0.99 per MB. Please use the link below for more information about our rate changes.
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply02 Sept 2015, 09:37
Official
Hello tavongas,
We are truly sorry for the inconvenience caused and for the breakdown in service you might have experienced.
We've perused your account and see that your invoice dated the 13th of June 2015 had additional internet usage of R4341.17 excl. VAT. We've now logged a request with our Billing Department to validate the usage and the reference number for the request logged is REQ:***.
Also note that our out of bundle data rates have increased to R0.99 per MB. Please use the link below for more information about our rate changes.
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service you might have experienced.
We've perused your account and see that your invoice dated the 13th of June 2015 had additional internet usage of R4341.17 excl. VAT. We've now logged a request with our Billing Department to validate the usage and the reference number for the request logged is REQ:***.
Also note that our out of bundle data rates have increased to R0.99 per MB. Please use the link below for more information about our rate changes.
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,