gH
gerhardt H
1 reviews | Active since Feb 2015
01 Feb 2015, 13:57
dont want to book phone for repairs
Im writing this report on behalf of my girlfriend as she Doesn't have an acount on hello peter<br> We took her sony z3 back to the store as it got water damage on a phone that is waterproof, Freddy was very unhelpful too book in the phone and requested we must bring the charger and contract copy that must be on their system after waiting for an hour in the line I left to go to wonderpark mtn and they refused to help me because the contract was renewed at wonderboom junction<br> Im still stuck with a broken phone which I have to pay the monthly payment of <br> The id number and phone number that I leave as asked will be of my girlfriend
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MTN South Africa's replyOfficial
11 Feb 2015, 15:19Hello gerhardthen,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
You will have to take the handset to a MTN service centre with the proof of purchase and the copy of her ID in order for them to book it in for an assessment.
Also note the HVRC (Repair Centre) Department is bound by the Manufacturer's repair guidelines in accordance to their policies and mandates. Traces of liquids being detected on handsets therefore voids Warranty and renders the handset BER (Beyond Economical Repairs), due to the complexities and costs to repair.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
You will have to take the handset to a MTN service centre with the proof of purchase and the copy of her ID in order for them to book it in for an assessment.
Also note the HVRC (Repair Centre) Department is bound by the Manufacturer's repair guidelines in accordance to their policies and mandates. Traces of liquids being detected on handsets therefore voids Warranty and renders the handset BER (Beyond Economical Repairs), due to the complexities and costs to repair.
Regards,
Ebbedene
REQ:***
MTN South Africa's reply11 Feb 2015, 15:19
Official
Hello gerhardthen,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
You will have to take the handset to a MTN service centre with the proof of purchase and the copy of her ID in order for them to book it in for an assessment.
Also note the HVRC (Repair Centre) Department is bound by the Manufacturer's repair guidelines in accordance to their policies and mandates. Traces of liquids being detected on handsets therefore voids Warranty and renders the handset BER (Beyond Economical Repairs), due to the complexities and costs to repair.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
You will have to take the handset to a MTN service centre with the proof of purchase and the copy of her ID in order for them to book it in for an assessment.
Also note the HVRC (Repair Centre) Department is bound by the Manufacturer's repair guidelines in accordance to their policies and mandates. Traces of liquids being detected on handsets therefore voids Warranty and renders the handset BER (Beyond Economical Repairs), due to the complexities and costs to repair.
Regards,
Ebbedene
REQ:***