BB
Bertus B

1 reviews | Active since Oct 2016

12 Oct 2016, 12:31

Dont want my business

<p>A lady who does not have contact details, Kerry Heath, is uncontactable, becasue switchboard and 2 further call takers just put you through to "wherever" to get rid of you and then the phone dies anyway. Typical dont care attitude which infuriates me. They cannot do a debit order for a registered bank so I cannot buy my phone. Apparently this has been going on for a year. Maybe Vodacom is the answer</p>

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Replies (3)
MTN South Africa
MTN South Africa's reply13 Oct 2016, 10:00
Official

Good morning Bertus Burger

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

MTN works and accepts debit orders from most of the Banks. The bank that I know normally has issues is Capitec bank. Most of their debit orders don`t get honoured.

Please advise of the bank that you are using and the concerns that were raised.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Lungi

REQ:***

MTN South Africa
MTN South Africa's reply13 Oct 2016, 10:01
Official

Good morning Bertus Burger

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

MTN works and accepts debit orders from most of the Banks. The bank that I know normally has issues is Capitec bank. Most of their debit orders don`t get honoured.

Please advise of the bank that you are using and the concerns that were raised.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Lungi

REQ:***

BB
Bertus B's update13 Oct 2016, 12:17
Reviewer Update

Olympus Mobile Bank, they cannot "load" the bank on the system for 12 months