DONT USE THE MTN SERVICE PROVIDER MONDO!!! TERRIBLE SERVICE!!!

I have written a similar review on Mondo, who MTN utilises to fulfil some of their online orders. They have absolutely terrible customer service - probably the worst I have ever received in SA. I've received absolutely ********** service from Mondo regarding a contract application I made on the MTN website. Apparently, MTN diverts these online sales to other service providers like Mondo. I blame MTN for not managing their service providers as it is their brand that suffers. I urge MTN to reconsider the Mondo partnership. After making an enquiry online, there is a quick follow up phone call within minutes to sign you up to a new contract. However, after that has been done there is zero follow ups, no status updates, just complete silence. I ordered a new contract about 3 weeks ago and haven't heard from Mondo since. I have to keep chasing after them. Their Whatsapp customer service chatbot doesn't work at all. calling in is a nightmare. And the standard answer they give is 'Sorry we have a backlog, we cant promise when you will receive your contract'. No commitment or care to update you on what is happening. When signing up new customers, no mention is made of this apparent 'backlog' and they make every effort to sign you up and lock you in. Once this is completed, they will ghost you. PLEASE DONT EVER FALL IN THE TRAP OF SIGNING UP WITH MONDO. When signing up on MTN, be sure to ask which company is calling you back. If it is Mondo, I strongly advise against following through with them. Rather go into a store. I have also reached out to MTN and they promised to get back to me within 8 hours. Many hours later I am still waiting for an update on what their 'follow up with the sales team' has told them.