DONT USE MTN

20 05 2020 Good Day,

My account was suspended on Monday evening, which is a gross breach of trust and agreement.

1. The suspension completely closed down my phone, and I could only receive calls and SMS’s, and could not even contact MTN.

2. I was at MTN at Riverside, Mbombela yesterday morning, and all the Orbit could tell me is that I owed R3000.

3. He could not get into the account to verify the figures.

4. He could not get hold of Customer Service, and I have received the confirmation of the number of times he tried to get assistance.

5. I was at MTN at Riverside again this morning and Orbit could again not assist me because of MTN system.

6. I use my cell and 4G for business and could not be without communications for another day, so I have had to get payasyougo for both the cell and 4G.

7. If MTN has not sorted out the problem by 14h00 this afternoon, I will transfer my account to Vodacom.

22 05 2020

Good Day,

I have still not received a reply from MTN.

I shudder to think that I could have been without a phone for 4 days now, if I had not gone bought a new sim card and air time?

What would I have done in an emergency – and MTN system is still not up and running?

28 05 2020 - REPLY EMAIL FROM MTN AFTER FILLING IN A FEW OF MTN CUSTOMER CARE SURVEYS

Good day Sir/Madam, Thank you for your email. Please accept our apologies for the delayed response. In order to check/process the request and for security reasons, please confirm the following: - • I.D Number: • MTN Pin: • Address: • Work Telephone Number/ Email address • Bank Name/ Type of account

We look forward to being of service to you.

My perception is that MTN has accually broken the law and ******** action should be followed by the goverment department in charge of tele communications