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Zama N

1 reviews | Active since Mar 2026

25 Mar 2026, 10:32

Don’t use MTN contract!!!!!very *********** agent & management also lies

I am beyond disgusted with the service from MTN. My account is currently paid in full, yet it has been suspended for 7 days with no explanation. This follows a month of pure frustration. I was first double-debited by MTN. It took over two weeks of fighting, being passed from one *********** agent to the next, before I finally got my refund. Now that the money is back, they have suspended my service despite me being up to date. I have called multiple times over the last three days. An agent named Andiswa promised that she or management would call me back—big surprise, no one called. It is pathetic that while there are hundreds of South Africa youth qualified who actually want to work and help customers, MTN keeps staff and management who allow a "paid-up" customer to sit without service for a week. I understand your frustration is not a solution then waiting for me call another to another *********** agent to lie again !!!!!!!

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Zama N's update27 Mar 2026, 16:24
Reviewer Update
Unprofessional service and deliberate call avoidance by MTN staff Review: I am beyond frustrated with the service I received today from an agent named Okuhle. Not only was she unprofessional and ****y, but she repeatedly muted me while I was trying to speak. To make matters worse, she claimed she was transferring me to a supervisor, but instead of completing the transfer, she hangup. This is a clear case of call avoidance, and it is completely unacceptable. My account has now been suspended for 10 days, and Okuhle is the fourth agent I have spoken to who has promised an "update" with zero results. I am tired of the runaround. I need a real solution immediately and a senior manager to address both my account status and the disrespectful behavior of your staff.