Dont upgrade over a call or online

Dont upgrade online/over a call. It has now taken me a year and a half to have the issue resolved of not receiving my monthly statement, yet monthly they receive my money timeously. I upgraded my data & airtime over a call and the person who was arranging this conveniently decided to change my e mail address. This is so frustrating to hear their stories, the best one being that home affairs spelt my name wrong on my ID doc and it should be spelt like they have it now on their system (Mall at Reds MTN) what a joke. Numerous commitment from them that it has been fixed and I will receive my statement the next month... 1 and a half years later... still nothing. MTN you are making an absolute joke of yourselves and losing many loyal customers. Many of the reviews people wrote (including myself) were happy with the service previously and now not any more, are you not ashamed of taking peoples hard earned money and not providing the service for it?? The worst part is that ICASA also does not assist in having this resolved for the customer. This is just unacceptable and I will definately be moving my contract to a service provider that can Provide A Service and I will happily spend my hard earned money there. You definately need new management and employees who can resolve matter timeously.