Don't trust them with your airtime. 15 Days of begging for my airtime to be loaded and nothing yet

15 Days ago I uploaded R30 airtime. They call themselves customercare? They don't have a clue of the meaning of that word. They don't get back after at least 10 emails of begging for MY airtime and the two times they did, all they said was I needed to reboot which I did over and over as well as taking the battery out over and over. I am 70 years old with a husband who is away and need to be able to make calls in an emergency and don't want to get more airtime as they will probably not give that to me either. It's useless complaining here, will do so on other social platforms. Gave them all our info and reference numbers and that doesn't even help. They just don't care!