Don't take out a contract with MTN if you ever want to end it.

I have received the most appalling customer service from MTN in trying to terminate my data contract. They were great in setting it up back in 2019, but I've been trying for 2 months now to cancel it and the responses I've gotten are pathetic. Someone responds to my email with a quote that they claim expires in 7 days, and then after 4 follow up emails still don't respond to confirm anything. Then I get an email from a different person with something also totally unhelpful, and then again nothing after another 3 follow up emails (all with many days between each follow up email). I've tried calling their retentions department (which you can only get to through their customer service consultant first, who says that can't give out a direct line number to the retentions team), and when getting put through to retentions, no one answers and eventually the line hangs itself up. I have also been to the MTN store where I set up the contract, but they can't help me either apparently.

I feel like there is nothing I can do - I am completely fed up and angry now, and I never get angry at service providers. This really is exceptionally pathetic.