Don’t take out a contract with MTN

The fact that I even have to give this experience 1 star is even too much for the nonsense going on here. I will never take out a contract with MTN again. In February of 2025 I cancelled my phone contract, I requested the settlement amount which was almost 14k, I paid the amount and I requested them to please cancel it. I never heard back from them for an entire year until Feb of 2026 I’m getting calls saying I’m in arrears by 2k I told them it’s impossible because I no longer use that number it hasn’t been in use for over a year now and I requested for it to be cancelled. They told me whoever I spoke to did not cancel it and no notes are on the system. It’s now April I call in to ask has this been sorted they tell me no, it’s now sitting on almost 5k in arrears and still no notes on their system for cancellation. I am now liable for an additional 5k because MTN hires *********** staff who do not provide good service. The fact that they call themselves service champions is absurd. I need this sorted out because at this point I no longer know who to speak to or what to do to have this sorted.