1 reviews | Active since Apr 2017
DONT TAKE MTN CONTRACT EVER
Since February I am still waiting for my money to be paid back into my account .From consultants , Team leaders, Complaint analyst to Willem Jnr Loots complaints Management Team . They just still reply to say the query will be resolved and nothing happens .
I warn all fellow customers to stay away from MTN Contract as they will ***** your account and not pay you back your money . All they will do is to send you Ref numbers and sms stating that your query has been resolved and you will get your money within +- 5 days in your account , ***** .
Even managers lie to write here on hello Peter that hey will solve the problem .But they don't . My fellow Citizen be Warned before you take a contract phone with MTN , They even have the ***** to lie to The Consumer service and goods ombud
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The system reflects that the refund was done to your bank account on the 21-5-2018 it returned back to MTN . Second refund was done again on the 7-6-2018
Thank you for your time online confirming the correct bank details, this information was shared with the banking department to redo the refund with the correct bank details.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The system reflects that the refund was done to your bank account on the 21-5-2018 it returned back to MTN . Second refund was done again on the 7-6-2018
Thank you for your time online confirming the correct bank details, this information was shared with the banking department to redo the refund with the correct bank details.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
