1 reviews | Active since Apr 2020
DON'T SIGN WITH MTN IT IS A **** 0 CUSTOMER SERVICE. GO TO CELL C, TELKOM, VODACOM ETC
Guys MTN is a ****. They are just focussed on signing you on contracts thereafter you are on your own. Everything is 'call 135', that 135 has the worst customer service. The call centre will act like they are listening and only hang up calls. The most unprofessional call centre in SA. Once you have an issue there is nowhere to go to report anything they have detached from customers and are only selling contracts. There is not direct reach to their legal department, only rings and hangs up. EVEN WHEN YOU GO TO THEIR STORE THEY CAN ONLY CALL 135, AND GUESS WHAT IT ALSO HANGS UP on them. The only thing they do is sign us up and leave us there. Later mtn boss gets a bonus of millions at the expense of our well being. Please look elsewhere for contracts, my advise cellc, telkom etc. atleast they respond to customer queries. I am still looking for a way to report this **** set up company which cares nothing about customers and only wants to sell products with 0 services. You can take the contract but just know once you have any issues you will be on your own. I have been having an issue since September last year. There is no need for me to go against such a huge **** entity but i don't think anyone deserves this torture. YES, they wont respond or read this but take my advise seriously and research thoroughly before signing those papers. It is hell. If anyone knows where i can go please respond here. If if i have to drive where and my expense i just an office where i can get professional help not a stupid unmanaged call centre. Unprofessional and pathetic service. We are already going through a lot in this country and i fail to understand why we cant be protected from such nonsense. Its 12AM and i am stressed and the only thing i can do is write here where they dont even respond.
