Don't sign up - you can't get out ever! Even when your contract ends.

I have been going to the MTN store on numerous occasions to try and end my contract early. Eventually they told me my contract ends on the 11th, so I can come in on the 13th (after the bill run date) to cancel the contract. I then got a message on the 12th to say I was on month-to-month. I called customer care and was told that I had to give notice before the 11th - the opposite of what the store told me. I had been in the store on several occasions to double-check this. The lady at Customer Care told me I had no alternative but to let another month run by. She informed she has set the contract to end on 12/11/24.

I have been complaining and trying to get this issue resolved, and suddenly on Saturday, I was put on prepaid without any warning. I am happy to be on prepaid, but shocked to find that I had to pay ZAR178 for the month I didn't want, despite the fact that I couldn't use any of the data as I was shifted to prepaid without any warning. As a result, I had to immediately buy data, while still paying up my final account. I am now trying to port my number, which I still can't do, as MTN has not finalised my request! I cannot get hold of anyone to address this!