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claudia F

1 reviews | Active since May 2011

09 Dec 2015, 13:45

Dont sign up with mtn!

After cancelling the contract and being billed for a month accidentally by MTN we are still waiting for the refund for this contract!!<br> It is actually just so ridiculous. My brother has moved overseas and yet MTN wont refund the money as promised so we are keeping his bank account open waiting for the refund, we are paying R160 a month in bank charges, which is going to be more than what the refund is after a few months of waiting!!<br> <br> HOW DO WE GET OUR MONEY BACK, WHY DOES MTN THINK IT IS OK TO ***** FROM PEOPLE?<br> <br> DO NOT SIGN A CONTRACT WITH MTN!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 Dec 2015, 09:11
Official
Hello claudia77,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for urgent assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***