Don’t Shop At MTN Mooirivier Junction Potchefstroom!!!

I had an extremely frustrating experience at the MTN Mooirivier Junction. (Potchefstroom)

After being referred there by MTN technical support on the 16th April , I waited 45 minutes for assistance. The consultant, Sello, then misled me over several days, until the 21st April, repeatedly telling me my application was processed and ready; when in fact nothing had been done at all.

I was given multiple excuses (stock delays, system issues, colleague availability), only to later find out from a different branch manager that my application had never even been loaded.

This caused unnecessary delays and inconvenience and reflects very poorly on customer service standards.

That said, the service I later received from Zweli (manager) and Chanelle at MTN Mooirivier Mall was excellent; they handled the situation professionally and restarted the process correctly.

MTN seriously needs to address accountability at staff level. Customers should not have to chase or be misled just to get basic service.