1 reviews | Active since May 2014
Dont say you will respond, when you wont
Hi There,<br> <br> Today marks the second week since I claimed for my screen and nothing has been done. Yes MTN responded but it is worthless if you wont be doing anything about it. No one called, emailed or texted me, yet you call me to find out if I would like to upgrade, of course not. I have issues with my current phone of which you cant help. I am seriously tired of **** service with your oh so rude consultants. I'm hoping this is the last time I post about this issue or else I will take matters into my own hands and I wont be so nice. I am so bored with your service, its frustrating paying for insurance and than to find out that you just paid for ****. If something is not done about my screen by the end of this week I am going to cancel my insurance and would like to be reimbursed.<br> <br>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We escalated the matter to our insurance department and they responded below:
Good Day
Client is not insured with us neither have we ever billed client for insurance.
Client would possibly be with another insurance company because we have no record of client ever being insured with us.
Maybe client is with 24hr call mobility as she mentioned that's her insurance policy.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We escalated the matter to our insurance department and they responded below:
Good Day
Client is not insured with us neither have we ever billed client for insurance.
Client would possibly be with another insurance company because we have no record of client ever being insured with us.
Maybe client is with 24hr call mobility as she mentioned that's her insurance policy.
warm regards
mike