LL
Lindi L
1 reviews | Active since Mar 2015
23 Feb 2017, 17:57
Dont receive my data
<p>Last year I had this issue twice. Now its a new year and once again I am not receiving my data. Why does this happen?? I havent received data since October last year? Can someone please sort this out and see to it that this doesnt continue to happen? Going to the stores dont help as you are aimply told that you did receive data? Please assist!!</p>
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MTN South Africa's replyOfficial
23 Feb 2017, 22:48Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have studied the account for the cellphone number added to this post and according to our records the package for this number does not have a data bundle included. We have also searched for the ID number added to this post on our Billing System but could not find any account under this ID number. Please contact our Customer Care on 808 with the cellphone number in question for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply23 Feb 2017, 22:48
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have studied the account for the cellphone number added to this post and according to our records the package for this number does not have a data bundle included. We have also searched for the ID number added to this post on our Billing System but could not find any account under this ID number. Please contact our Customer Care on 808 with the cellphone number in question for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,