LV
LISA V
1 reviews | Active since Oct 2018
28 Nov 2019, 11:49
Don't know when to STOP!!!
Why the hell are you billing me for a number who's contract ended last year? I never gave MTN permission to keep the contract for longer than what I signed for, in fact I asked that contract be ended when I upgraded another!!! You better fix my account and pass the credit as needed or I will stop all payments.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
28 Nov 2019, 16:50 Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online with the confirmation for the number in question: *** . This line expired 2018-8-11. Cancellation request is require 1 months before the contract expires, prepaid migration is a day after the contract expires.
This number expire date has been extended to 2020-07-11 with the online team Summer Sun trading.
We have sent the request to them for assistance to listen to the recording and are waiting on feedback.
Feedback soon.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online with the confirmation for the number in question: *** . This line expired 2018-8-11. Cancellation request is require 1 months before the contract expires, prepaid migration is a day after the contract expires.
This number expire date has been extended to 2020-07-11 with the online team Summer Sun trading.
We have sent the request to them for assistance to listen to the recording and are waiting on feedback.
Feedback soon.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply28 Nov 2019, 16:50
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online with the confirmation for the number in question: *** . This line expired 2018-8-11. Cancellation request is require 1 months before the contract expires, prepaid migration is a day after the contract expires.
This number expire date has been extended to 2020-07-11 with the online team Summer Sun trading.
We have sent the request to them for assistance to listen to the recording and are waiting on feedback.
Feedback soon.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online with the confirmation for the number in question: *** . This line expired 2018-8-11. Cancellation request is require 1 months before the contract expires, prepaid migration is a day after the contract expires.
This number expire date has been extended to 2020-07-11 with the online team Summer Sun trading.
We have sent the request to them for assistance to listen to the recording and are waiting on feedback.
Feedback soon.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's replyOfficial
03 Mar 2020, 20:01Thank you for your patience.
We have received feedback from Summer Mobile
Dispute outcome: Invalid claim Kindly find attached call recording as proof.
If you request for the contracts to be cancelled you will have to call 135 customer care to transfer the call to the retention department to assist you with early termination fee.
Kind Regards,
Alice van der Merwe
MTN
We have received feedback from Summer Mobile
Dispute outcome: Invalid claim Kindly find attached call recording as proof.
- The client was contacted and she did upgrade both telephone numbers.
- The upgrade packages was explained to the client and the term –dates was mention to the client.
- The handset was delivered to the client as stated by DSV.
If you request for the contracts to be cancelled you will have to call 135 customer care to transfer the call to the retention department to assist you with early termination fee.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply03 Mar 2020, 20:01
Official
Thank you for your patience.
We have received feedback from Summer Mobile
Dispute outcome: Invalid claim Kindly find attached call recording as proof.
If you request for the contracts to be cancelled you will have to call 135 customer care to transfer the call to the retention department to assist you with early termination fee.
Kind Regards,
Alice van der Merwe
MTN
We have received feedback from Summer Mobile
Dispute outcome: Invalid claim Kindly find attached call recording as proof.
- The client was contacted and she did upgrade both telephone numbers.
- The upgrade packages was explained to the client and the term –dates was mention to the client.
- The handset was delivered to the client as stated by DSV.
If you request for the contracts to be cancelled you will have to call 135 customer care to transfer the call to the retention department to assist you with early termination fee.
Kind Regards,
Alice van der Merwe
MTN
Best regards,