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1 reviews | Active since May 2016

02 Feb 2019, 14:34

Don't know what's going on with account

We have been customers with mtn for over 12 years now. For the last year we have been having issues with your billing department saying that we are in arrears when in fact we are not. You change your billing dates now it becomes the customers problem. We pay every month and amount between R3500 and R3750. Your 'arrears' amount also changes every month. When our phones get cut and we call customer service we keep getting different excuses. They range from the insurance charging us double to 'it's the next month's payment being added'. We made a payment of R3600 on 1 Feb 2019. I went in to get an upgrade today and was declined due an apparent payment plan we agreed to. Which we never did. This is utter bull**** and I demand the right to know what the hell is going on and why I'm being declined if payments have been made. People get paid at the end of the month. Just because you decided to move the billing dates to the 16th of the month doesn't mean everyone can pay then. I've asked for numerous managers to contact me with no help. I want this sorted out today. I've had ENOUGH now!

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Replies (2)
's update04 Feb 2019, 08:20
Reviewer Update
Now that I think about it, I remember the time when we had a problem with mtn adding the incorrect payment amount to our account as well after sending proof of payment about 20 times. I'm still fuming at the thought of having to sort out this issue every month. I'm patiently waiting for a response and I want to upgrade THIS WEEK!
's update04 Feb 2019, 10:03
Reviewer Update
Thank you I have received them and see the problem is still there. I spent HOURS AND DAYS trying to sort out this payment in Sept 2018 where you allocated R1800 to the payment when we in fact paid R3600 and R150. I see it's still only R1800 listed on the invoice. I have sent the proof of payment AGAIN and shown when it went off our bank account. Also it's the 4th of Feb. A payment from 1 Feb is still not reflecting on our account. This is really beginning to work on my nerves now. Pls sort this out ASAP!!!