Don't know anymore

Good day.

I had a contract with MTN for a data sim. My account used to be debited on the 25th of every month, for a balance of R319. On May 2020 the 25th a balance of R936.41 was debited from my account. I then went to one of your branches in Boksburg to clarify what was going on. This was of no success, I then visited MTN Cavendish Glen. After numerous queries and phone calls to credit my account, nothing happened. I had to take leave days to try and resolve the issue. I then visited MTN Eastgate and they notified me that my account has been settled and I do not have to worry anymore. I have sent out mails to MTN customer care which I received a reply stating my account will be resolved within 2-24 hours. This mail was sent on 16-07-2020 with reference number ***. On 28-09-2021 I phoned again regarding this issue. I explained the situation to the lady and she raised a query. But on the query she only asked for my account balance. Not the issue that I have. Reference number ***.

Now I have received SMS's and phone calls from Shapiro Shaik Defries and Associates threatening to blacklist me for an outstanding balance which I have tried to resolve numerous times. Please assist me with this matter,.