DON'T EXPECT ANY SERVICES BECAUSE THERE ISN'T ANY

We want to get an eSim ACTIVATED and went to the MTN branch in Port Shepstone. They informed us that we needed to send an email to *** to activate the service because they don't do it from the store itself. We sent the email and received an automatic reply telling us that a reference number has been allocated (they don't send a reference number) and that we would contacted shortly.... this is now 3 weeks ago - I understand that over the Christmas period people are slack, but we are already 2 weeks into the new year and still no assistance. We then called the call centre and was put through to the department that deals with ESims, that didn't get us anywhere the consultant said that we have to go to a MTN store to activate it !!!!!! We tried to tell her that it was the store that told us to email their department to activate and she said, well she can't help because it is done at the store. Still our problem is not resolved - Looks like no one at MTN knows how to do their job - they are not shy to advertise how wonderful they are and don't bat an eyelid to take your money at the end of every month - money for nothing.... I didn't even want to give them a 1 star rating - maybe Hello Peter can implement a minus star system?