rB
rich B
1 reviews | Active since Jan 2012
04 Jan 2019, 09:16
Don't ever use MTN
Don't ever use MTN, rather use companies that have after sales service. Sent in a faulty modem to their Elridge (Boksburg) store and still haven't received it back. Absolutely disgusting service.
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Replies (2)
MTN South Africa's replyOfficial
07 Jan 2019, 14:05 Good day Rashaad Thank you for taking time to raise your concerns with MTN.
I have contacted the store and they advised they contacted you last week and advised that they are waiting feedback from the repairs dept. You may contact the store for a further update on ***. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
I have contacted the store and they advised they contacted you last week and advised that they are waiting feedback from the repairs dept. You may contact the store for a further update on ***. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Best regards,
MTN South Africa's reply07 Jan 2019, 14:05
Official
Good day Rashaad Thank you for taking time to raise your concerns with MTN.
I have contacted the store and they advised they contacted you last week and advised that they are waiting feedback from the repairs dept. You may contact the store for a further update on ***. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
I have contacted the store and they advised they contacted you last week and advised that they are waiting feedback from the repairs dept. You may contact the store for a further update on ***. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Best regards,
rB
rich B's updateReviewer Update
07 Jan 2019, 14:10Hi Roanne
I finally got in touch with Mark at the store who assured me he will sort this out. Either way, 4 months without a modem is quite ridiculous.
rB
rich B's update07 Jan 2019, 14:10
Reviewer Update
Hi Roanne
I finally got in touch with Mark at the store who assured me he will sort this out. Either way, 4 months without a modem is quite ridiculous.