DON'T EVEN THINK ABOUT IT, WORST WORST WORST EVER!!!!!!!!!!!!!

This is the SECOND time I upgraded with MTN which they OVERCHARGE on what was agreed on. Unless you are due for an upgrade there is absolutely NO WAY of getting hold of a consultant, dialing 135 and selecting options and all they say is "speak to a service champion" HOW!!!!!!!!!PLEASE TELL ME HOW, IF YOU DON'T HAVE AN OPTION ON TO SPEAK TO ONE!!!!!! I've e-mailed *** and then getting replies from a *** asking for my banking details, ID & PINS, proof of residence before they can assist me which is very strange seeing that they have all this information on their system already. I can't even get through to them on the ***** helpline. I much rather prefer if they can come and collect the device so that I would NEVER have to deal with them again. I assume the only way for them to call you is to stop the debit order, I am sure they will call very quickly to follow up on a missed payment.