1 reviews | Active since Mar 2009
DON'T CONTRACT WITH MTN!
They entice you with decent packages and less than a year later increase the cost of it! The entire point of a contract is that you a contracted to a cost for certain services. Yet this seems to be optional to MTN! Their reasoning is that it was done for everyone (which it was not!) and that they sent communications (which i did not receive!). How is this legal! They can change the price to anything they want to while holding you to this contract, you have no option but to pay, because you are contracted to 2 years! Consumer protection act! I can in no way know, when contracting, what you will charge in future, yet i am expected to adhere to my side of the contract or be charged for wanting to exit it. I was told that this would be my cost for 24 months. Now i'm expected to pay more for the same service. How are the consumers protected here! Rather go with another service provider.
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result
Kindly note that we haven’t increased our subscription prices over the past few years despite the challenging economic environment and the substantial investment that has been made to the network.
We are dedicated to offering our customer’s best quality network and service, but to continue to deliver on this, a review of subscription pricing had to be done. According to our Subscriber agreement, MTN may amend charges from time to time and notify customers in advance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Jessica
Complaints Analyst
Best regards,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result
Kindly note that we haven’t increased our subscription prices over the past few years despite the challenging economic environment and the substantial investment that has been made to the network.
We are dedicated to offering our customer’s best quality network and service, but to continue to deliver on this, a review of subscription pricing had to be done. According to our Subscriber agreement, MTN may amend charges from time to time and notify customers in advance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Jessica
Complaints Analyst
Best regards,