Don't care attitude by MTNSA

I received a call from ********** 998 at 09:48 saying they calling from MTNSA regarding a simswop, at which point i said no it was not me, he says his going to cancel the process, continues to say i am going to receive an sms so he can confirm he is talking to the account holder at which point indeed i receive the sms, say i should continue by confirming the OTP which i do, thereafter says i am going to receive another sms so he can complete the cancellation of the simswop and i should confirm the second OTP which i do then cuts the call............. I then receive the sms the R25 airtime has been transferred to ********** 3344 at 09:57 I receive another sms saying you have successfully transferred 350 MTN 1-4-1 loyalty points to ********** 8382 Very alarmed i call 808 at 09:58 to which i spoke to a gentleman who says he picks up nothing on his system after being on hold for about 20 minutes. i asked if calls were recorded and quite irate at this point stated for recording perposes that i am holding MTNSA liable for any *****ulant activities if any were to occur hereafter due to the lack to help from them......all the gentleman said is i cant do that, and said bye As per my lawyer that i called after i can hold MTN liable so hence the fact of my review, if no assistance is given i will be taking this matter higher I trust MTNSA will look into this with great urgency