Don't bother upgrading with MTN online. For a communication company, their communication is **********.

Don't bother upgrading with MTN online. For a communication company, their communication is **********.

I app**** on the 5th of June to upgrade my phone online. I called to follow up on the 8th to make sure everything was fine. They had not captured my application yet. I called later in the week. Somehow they captured my application twice, but it was not released for some reason. Turns out, not enough stock, but still, same application captured twice on the same number?

Following week I call again to see what is happening. 25 minutes on this call (previous were about 15 minutes each time) and no one actually knows what is going on.

Did you know that MTN can only approve your upgrade once they have the stock? So this whole time I don't even know if they will send me the phone. How stupid is this? You can apply, give all details, all information, fill out the forms. But if they don't have stock they don't even process the upgrade to see if you can get it. You first have to wait for the stock.

I digress. So I call yet again. Well over 20 minutes this time. To speak to someone who sounds helpful and promises to call me back the next day. 1 week later, she calls. 22nd July. They have stock, and it will be sent out. Give all the details they need, questions answered etc etc. Confirmed they have stock, right colour and everything is processed. I will receive the phone in 2-5 business days.

Today is the 3rd of July. Still no effing phone. And still no information from MTN.