ZK
Zonicha K
1 reviews | Active since Feb 2014
07 Apr 2015, 12:28
DONT ASWER CALLS
I HAVE BEEN PHONING MTN THE WHOLE MORNING ON THE 083 1 808 NUMBER, THE COMPUTOR KEEPS YOU BUSY FOR ABOUT A MINUTE WITH DIFF PROMPTS ANS FINALLY YOU CAN PRESS 0 TO SPEAK TO AN OPPERATOR THE THEN THE LINE GIVES 3 PEEPS AND THE CALL IS DISCONNEDTED. I EMAILED THE CALL CENTRE, NO RESPONCE.
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MTN South Africa's replyOfficial
22 Apr 2015, 09:59Hello zonichak,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply22 Apr 2015, 09:59
Official
Hello zonichak,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,