1 reviews | Active since Jan 2011
Dont ask what you are billed for, just pay!
Since Nov 2015 I have tried to get an explanation from MTN as to why a phone that is 4 years old and does not open any voice notes, video clips or photos can use 1,560,264,704 bytes of data (R1 294.86 worth) in one day? That sure is a lot of w/app messages, right?<br> <br> If you look at the average total in the last six billing periods, you will note that the total bill never once went over R700 p/month, but now I must believe that the packet switched data for November alone was R2 406.45. Ridiculous! Any person with a brain can see that there is either ********** transactions or the phone was hacked or something. <br> <br> But according to MTN the bill is correct and I had to pay or have my line disconnected! <br> <br> Without telling me what for or who actually billed me R111.42 repeatedly on 12 and 13 November 2015 I had to pay the full bill of R3 028.87<br> <br> Not one of my requests were actually resolved or explained, nor were my four emails answered as to what the huge amount of data billed actually was for.<br> Reference numbers: ***, ***4, ***, ***, ***, <br> <br> I want a reasonable answer as to how its possible to download over a million bytes in one day on that phone?
Thank you for your post.
We apologize for any inconvenience incurred.
Please note this is a open package. Once the free data received with the package has been used up any usage after this will be billed to the account.
On the itemized billing report for November month it will reflect the volume used the volume used was ***. This billing is from 26-10-2015 until 26-11-2015.
Invoice 2015-11-26 total data used [email protected](out of bundle rate excl vat) =R2531.86 this is the (amount customer supposed to be charged). ********** activities cannot happen on the sim card due to the sim card in your possession. As per the billing investigation the charges are valid.
Cell *** expired and you can do the upgrade on this line to the new MTN PACKAGE where you can set up usage limit not be charged once the data has been used up. You can control the usage limit from the device.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Please note this is a open package. Once the free data received with the package has been used up any usage after this will be billed to the account.
On the itemized billing report for November month it will reflect the volume used the volume used was ***. This billing is from 26-10-2015 until 26-11-2015.
Invoice 2015-11-26 total data used [email protected](out of bundle rate excl vat) =R2531.86 this is the (amount customer supposed to be charged). ********** activities cannot happen on the sim card due to the sim card in your possession. As per the billing investigation the charges are valid.
Cell *** expired and you can do the upgrade on this line to the new MTN PACKAGE where you can set up usage limit not be charged once the data has been used up. You can control the usage limit from the device.
Kind Regards,
Alice van der Merwe
***