Dont apply for their Contracts

Dear MTN Customer Care,

I am writing to express my deep disappointment and frustration with the level of service I have received regarding my request for the settlement of two contracts I took with MTN earlier this year.

Despite having been a responsible customer and paying my contracts consistently, I have made the decision to close both contracts. Since this morning, I have been on several calls with MTN customer care, trying to obtain the settlement amount and a settlement letter. However, I have been repeatedly transferred between departments with no resolution. Each time I reach the point where I should receive the settlement information, the call gets disconnected.

I find this behavior unacceptable and suspect that your staff are deliberately avoiding providing the settlement amount and letter, possibly to keep customers paying unnecessarily. This experience has left me extremely disappointed and angry, and I strongly feel that MTN is not acting in the best interest of its customers.

I request an immediate response to this email with the settlement amounts for both contracts, as well as the necessary settlement letters. If I do not receive a satisfactory resolution soon, I will have no choice but to escalate this matter by leaving a negative review on Hellopeter and considering other formal complaint channels.

I hope MTN can address this issue swiftly and restore my confidence in your service.

Regards Disappointed customer