Don’t apply for contracts on Black Friday

I have been with MTN for years and there customer service just keeps going downhill. On Black Friday I app**** for one of there deals. I got a call the same night to do the application over the phone. They told me I was approved for the contract and that they will be in contact in regards to the delivery of the sim card.

On the 9th of December I phoned to hear why I haven’t gotten my sim card yet only to be told the contact was approved on the 5th op December. I phoned again on the 13th of December only to be told that the sim card hasn’t even been sent out for delivery and no one can tell me why. The person I spoke to even said that this is not correct, I shouldn’t be waiting so long for just a sim card.

I’m starting to regret that I app**** for a contract with MTN.