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Vivien W

1 reviews | Active since Jul 2016

27 Mar 2024, 16:12

DONE WITH MTN- No service in the franchises and empty promises!!!

MTN is pathetic no matter which franchise one visits. MTN makes solemn promises high and low but cannot deliver!! 1. Ordered a device on an upgrade around the 24th of Feb 2024. This 9rder was cancelled without notice to us waiting like fools for the device. 2. We go to MTN Cradlesrtone Mall Pinehaven, Gauteng on 9th March 2024. They then do the upgrade and we choose a device including a tab promising to calk ke 8n the 13th when the divices stribe in the shop. 3. A week goes by and no call. I call them seceral tines to ko avail. Nobody answers that phone. 4. I walk in there on the 23 March just to learn that the actual devices on offer was on specoal edition not available anymore. The manager asks Junior who helped us upgrade if he informed us if this to which he answered NO!! needless to say- I was livid. 5. We go to Clearwater Mall, Gaiteng explaining the situation to which we were promised it wont happen im this shop and they will endure a good service. 6. Bongi the srea manager spoke to me as well as Gabriellle the OPPO representative. Both these people made solemn promises the devices WILL BE ST CLEARWATER ON WEDNESDAY THE 27TH MARCH. As i am sitting in the MTN Shop currently NO DEVICES HAS ARRIVED the attitude is bad as I insisted on staying here till the devices arrive and I am angry!!!

MTN STAFF MAKES PROMISES THEY CANNOT KEEP!!!! FED UP.

WE ARE GOING TO GO THROUGH THE PROCESS OF MIGRATING OUR CELL NUMBERS TO VODACOM!!!!

SO FED UP WITH M5N AND OPPO !!!

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Replies (1)
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Vivien W's update27 Mar 2024, 16:26
Reviewer Update
I am sitting in Clearwater shop where Biongi knows i am waiting to speak to het about the situation at hand as she made solud promises on Saturday, and she chooses to ignore me and carry on to the next client. Finished with that client she still ignores me by carrying in as if iI am mot sitting here!!

No appology, no words of I am sorry the delivery did not come or anything at all!!?!

BAD BAD BAD SERVICE