qF
quintin F
1 reviews | Active since May 2015
22 Aug 2016, 20:42
Done with mtn
<p>I had about a month ago a query about requiring data that my Lil brother bought om my phone and I accepted that he made a mistake by buying it so I phoned and told you the storry and did not realy got any satisfaction from you but it was fine but I asked the lady I talked to to take it off so she said she did and guess what it when off again this month this is pathetic so I phoned mtn costumer care and then they said I was suppose to take it off aswell but the first lady didnt mention it so im totally frustrated and I will not pay it that I promise </p>
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MTN South Africa's replyOfficial
25 Aug 2016, 10:28Good Day Quintin
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that as per our systems the self-service recurring data was cancelled on the 27-07-2016 as per request. Please note that your invoice for July has been investigated and the charges are deemed correct and valid as the service activation was initiated on the handset by the user of the device via USSD self-service.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply25 Aug 2016, 10:28
Official
Good Day Quintin
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that as per our systems the self-service recurring data was cancelled on the 27-07-2016 as per request. Please note that your invoice for July has been investigated and the charges are deemed correct and valid as the service activation was initiated on the handset by the user of the device via USSD self-service.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,