MB
Mark B
1 reviews | Active since May 2010
24 Jul 2015, 13:41
Done upgrade on phone, but unable to use the phone
I went into MTN beacon bay and completed my upgrade on the phone. Got my phone and was told my new contract would come into affect in 24 hrs. A day later got a message on my phone that the upgrade is complete, but I was unable to make calls, SMS and Data as the package I selected. Spoke to an Angie at MTN Beacon Bay and she said the contract hadn't \pulled thru"and would escalate it with Head office"
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MTN South Africa's replyOfficial
31 Jul 2015, 11:25Hello unhappy999,
Thank you for your post,
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We can see that the sim is active and in use,due to delays on the network it was only activated on the 29th of July 2015.
Warm Regards
Bongani Mosupyoe
MTN Complaints Management Team
REQ:***
Thank you for your post,
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We can see that the sim is active and in use,due to delays on the network it was only activated on the 29th of July 2015.
Warm Regards
Bongani Mosupyoe
MTN Complaints Management Team
REQ:***
MTN South Africa's reply31 Jul 2015, 11:25
Official
Hello unhappy999,
Thank you for your post,
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We can see that the sim is active and in use,due to delays on the network it was only activated on the 29th of July 2015.
Warm Regards
Bongani Mosupyoe
MTN Complaints Management Team
REQ:***
Thank you for your post,
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We can see that the sim is active and in use,due to delays on the network it was only activated on the 29th of July 2015.
Warm Regards
Bongani Mosupyoe
MTN Complaints Management Team
REQ:***