MR
Mondli R
1 reviews | Active since Dec 2015
26 Dec 2015, 18:13
Don't want the phone no more
I recently bought an iPhone online . When I took the phone to activate the sim card, one of the employees damaged my sim card tray. He then proceeded by telling me that he will send it to repairs and I will be liable for it. I told him i can't be liable for something i nnever did. So now I dont even want the phone no more after how they handled the ssituation.
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Replies (1)
MTN South Africa's replyOfficial
28 Dec 2015, 11:58Hello Mondzzz,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly note that you will need to return to the store to report the matter to the store manager as the incident occurred at store level. If the device was indeed damaged by the consultant in the store, they consultant or the store will be liable for the damage.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly note that you will need to return to the store to report the matter to the store manager as the incident occurred at store level. If the device was indeed damaged by the consultant in the store, they consultant or the store will be liable for the damage.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply28 Dec 2015, 11:58
Official
Hello Mondzzz,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly note that you will need to return to the store to report the matter to the store manager as the incident occurred at store level. If the device was indeed damaged by the consultant in the store, they consultant or the store will be liable for the damage.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly note that you will need to return to the store to report the matter to the store manager as the incident occurred at store level. If the device was indeed damaged by the consultant in the store, they consultant or the store will be liable for the damage.
Regards
Tim
MTN Complaints Management Team: REQ:***