1 reviews | Active since Sept 2015
DON'T USE MTN
I got a Galaxy s6 Edge plus on contract over a month ago. I could not receive calls so I returned it to the shop. They replaced it with another unit. The same thing happened. I have since shut that contract and two others down. The coverage dept contacted me and requested to pick up a booster that was installed 3 years ago that never worked as installation was faulty. I said to the gentleman that called that I still had a few contracts but the booster was removed. I said that many in the Farrarmere area had the same issues. I requested that a booster be installed to blanket the area and he agreed to deal with it. Never heard from him again. I was contacted by MTN and there was an apology and a request to give it another chance. I went and upgraded. Received the Galaxy Note 5. The exact thing has happened. I cannot receive calls when the phone is set on LTE. The LTE handsets usually drop down from LTE to 3g in order to receive calls but this does not. I contacted the store and was told that all the handsets were using category 6 LTE and MTN was not yet ready for LTE 6. How does MTN sell handsets that they cannot use on their network? I will certainly be returning the handset today.
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
